Privacy Policy

Introduction

Pets Sanctuary ("we," "our," or "us") is committed to protecting the privacy of everyone who visits our website, supports our mission, or interacts with our organization. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your data.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

Information We Collect

We collect the following types of personal information:

• Contact Information: Your full name, email address, phone number, and country of residence when you submit a contact form, sign up for our newsletter, apply to adopt, foster, or volunteer, or apply for a job with us.
• Donation Information: Payment details processed securely through our third party payment processor when you make a donation. We do not store your full payment card details on our servers.
• Application Information: Identity documents, cover letters, CVs, and other materials submitted as part of an adoption, fostering, volunteering, or employment application.
• Technical Data: Your IP address, browser type, device type, operating system, pages visited, and time spent on our website. This data is collected automatically through cookies and analytics tools.
• Communications: Any messages, emails, or enquiries you send to us directly.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To process donations and send you donation receipts and acknowledgements.
• To review and process adoption, fostering, volunteering, and employment applications.
• To send you updates, newsletters, and information about Pets Sanctuary if you have opted in to receive them.
• To improve our website, services, and communications based on how visitors use our site.
• To comply with our legal and regulatory obligations.
• To protect the safety and welfare of the animals in our care and the people who support us.

We will never sell, rent, or trade your personal information to any third party for marketing purposes.

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files placed on your device. We use the following types of cookies:

• Essential cookies are required for the website to function properly and cannot be disabled.
• Analytical cookies help us understand visitor behavior so we can improve our website. These cookies are anonymous and do not identify you personally.
• Marketing cookies may be used to show you relevant content. You can opt out of these through our cookie consent banner.

You can manage your cookie preferences at any time through your browser settings or through the cookie consent banner on our website.

Data Sharing

We only share your personal data in the following limited circumstances:

• With trusted third party service providers who help us operate our website and deliver our services, including payment processors, email marketing platforms, and website hosting providers. All third party providers are contractually required to protect your data and may only use it to deliver the services we have engaged them for.
• With legal authorities when required by law, court order, or to protect the rights, safety, and property of Pets Sanctuary, our team, or the public.

We do not share your data with any other third parties without your explicit consent.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These measures include SSL encryption on our website, secure access controls for our systems, and regular security reviews.

However, no method of transmission over the internet is completely secure. While we do everything we can to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Donation records are retained for a minimum of seven years for financial and regulatory compliance purposes. Job application data is retained for six months after the position is filled and then securely deleted unless you have given us permission to retain it for future opportunities.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal data where we no longer have a lawful basis to retain it.
• The right to withdraw consent to marketing communications at any time by clicking the unsubscribe link in any email we send you.
• The right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

To exercise any of these rights, please contact us at privacy@petsanctuary.org.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: